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This page explains how bolagaco collects, uses, and protects the personal data tied to your account — including information you provide when you fund your account via DANA, GoPay, or QRIS. Your data stays within the scope described here, and access to it is governed by your account settings and applicable local law.
When you open an account with us, we collect the information needed to operate it — your registration details, the payment method you choose (DANA, GoPay, or QRIS), and records of transactions processed through your wallet. We use this data to verify your identity, process your deposits and withdrawals, and keep your account history accurate and accessible to you at any time through your dashboard. We do not sell your personal data to third parties. We may share it with payment processors — including the local e-wallet networks that handle DANA and GoPay transfers — to the extent required to complete your transactions. Any third-party processor we work with is required to handle your data in line with applicable data protection standards. Data we hold about you is kept for as long as your account remains active and for the retention period required under applicable local law. You may request a review of the data we hold at any time through the support channel listed on this page. Availability of this service depends on your eligible region and local law.
Transaction records tied to your DANA wallet are processed by the payment network and retained by us only to the extent needed for account history and dispute resolution.
GoPay payment data is handled through the GoPay network. We store confirmation records in your account dashboard so you can review every funded transaction.
QRIS scan-and-pay transactions are recorded against your account at the point of processing. Your dashboard shows the status and date of each QRIS entry.
Your registration details, login history, and transaction log are held securely in your account. You can review these directly after login without contacting support.
Understanding the boundaries of this policy helps you know where your data protections apply and where separate terms or third-party policies take over. We cover the data we collect and process directly; we do not control how external services handle data once it leaves our systems.
This policy covers all data collected when you register, log in, and manage your bolagaco account — including credentials, session data, and the device information tied to your mobile access.
Deposits and withdrawals processed through DANA, GoPay, and QRIS fall within this policy for the records we hold. The payment network's own terms govern how they handle data on their side.
Your browsing activity within the bolagaco platform — such as which sections you visit — may be collected for operational and analytical purposes as described in our cookie section below.
Any service you reach by leaving bolagaco — including external payment apps, social platforms, or linked sites — operates under its own privacy policy, not ours.
You have concrete options for managing the data bolagaco holds about you. Your account dashboard, accessible after login, shows your transaction history, registered payment methods, and account details. From there you can review the information we hold and identify anything that needs correcting. If you find an error in your account details — a misspelled name, an outdated contact address, or an incorrectly linked payment method — you can update most fields directly inside account settings. For changes that require identity verification or involve your registered DANA or GoPay wallet, our support team can walk you through the process. Reach us through the contact paths listed in the support section below. To raise a data question, a correction request, or any concern about how your information is being used, contact support with your account reference. We will respond within the timeframe allowed under applicable local law.
Log in and open your account dashboard to see your full transaction history, registered wallet details, and login activity. No support request is needed to access this view.
Most account fields can be updated directly in settings. Changes to your registered payment method — DANA, GoPay, or QRIS — follow the verification steps shown in your account.
Send your question or correction request to our support team with your account reference number. We handle data inquiries in line with applicable local law and eligible regional requirements.
If you believe data we hold is inaccurate or being used outside the scope of this policy, contact support. The process and timeline are shown in your account's help section.
Our support team handles data and privacy questions through the channels below. When you reach out, include your account reference so we can locate your records without delay. Response times follow the schedule shown in your account help section.
Open the help section inside your account dashboard after login. This is the fastest path for data questions tied to your active account.
Send privacy or data correction requests to our support address listed in the account help section. Include your account reference and the specific record you are asking about.
Available through your account dashboard on mobile and desktop. Use this for real-time questions about your data, wallet records, or account settings.
Our approach to data protection covers four practical areas: how we secure your account, how long we keep records, who you contact for changes, and how cookies work on the platform. Each area is described below so you have a clear picture of what happens with your information.
Your account is protected with credential-based access controls. We recommend using a strong, unique password and reviewing your login history in the dashboard regularly. Suspicious activity can be flagged through the in-app support chat.
We keep your account data and transaction records for as long as your account is active, plus the retention period required by applicable local law. When retention is no longer required, records are removed from our systems.
We use cookies and similar technologies to keep your session active, remember your preferred payment method between visits, and understand how the platform is used. You can manage cookie preferences through your browser settings.
If this policy changes in a way that affects how we use your data, we will notify you through your account. For questions about a specific change, reach our support team through the contact paths in the section above.
These are the questions we receive most often about data, account records, and your rights under this policy.
We collect the registration details you provide, your chosen payment method — DANA, GoPay, or QRIS — and the transaction records generated when you fund or withdraw from your account. Device and session data is also collected for security purposes.
Yes. Log into your account and open the dashboard to review your transaction history, registered wallet details, and information. For a broader data review, contact support with your account reference and we will assist from there.
Most fields can be edited directly in account settings. For corrections involving your registered DANA or GoPay wallet, or your identity details, the steps and verification requirements are shown inside your account. Support is available if you get stuck.
We share data only with the payment processors needed to complete your transactions — such as the networks handling DANA and GoPay. We do not sell your data. Any processor we use is required to meet applicable data protection standards.
We retain your data while your account is active and for the period required under applicable local law after that. If you have a specific question about a record's retention status, contact support through your account dashboard.
Reach our support team through the in-app chat or the email address in your account help section. Include your account reference and describe the specific concern. We respond within the timeframe set by applicable local law for your eligible region.